Complimentary Delivery Across Indonesia
PAOLA offers free standard delivery to addresses across Indonesia. All orders are prepared and dispatched from Semarang.
Order Processing
Orders placed and confirmed before 2:00 PM WIB, Monday through Saturday, are prepared for dispatch on the same day. Orders placed after the cut-off time will be prepared on the next working day.
Our team is off on Sundays. Orders placed on Sunday will be processed on Monday or the next working day.
Delivery times vary depending on the destination and courier service. Delays caused by the courier, weather, public holidays or circumstances outside PAOLA's control may occasionally occur.
Exchanges
We want every PAOLA piece to feel right for you. An exchange request may be submitted within 7 days after the order is received.
To be eligible, the item must be:
- Completely unworn and unused
- Unwashed and free from marks, scent or damage
- Returned with all original tags and packaging intact
For hygiene reasons, items that show any sign of wear or use cannot be exchanged.
To request an exchange, please contact @paola_activewear on Instagram with your order number and reason for exchange. Our team will review the request and provide the return instructions after approval.
Return delivery costs and any re-delivery costs for an approved exchange are the customer's responsibility, except where the item received is incorrect or confirmed defective.
Incorrect or Defective Items
If you receive an incorrect or defective item, please contact us through Instagram as soon as possible and include clear photos and your order number. Once confirmed, PAOLA will assist with the appropriate resolution.
PAOLA reserves the right to decline an exchange that does not meet the conditions above.